Inside the project
Client brief
CEIDO is a French pharmacy network bringing independent pharmacies together around a central buying group, a catalogue of shared services and day-to-day business support.
In 2019, the network was looking to replace its patchwork of tools with a unified business portal - MyCeido.com - connecting a central CEIDO back-office (member administration, posters, broadcasts and analytics) with a pharmacy back-office usable at the counter (content access, notifications, profile and access management). Migrating the legacy data from the previous provider was part of the brief.
Our approach
Since 2019, we have supported CEIDO through several successive waves of development, staying close to the business and shipping improvements continuously.
1. Initial build of the portal (2019). Data model design and dual back-office build, then development of the central modules - pharmacy and group management, in-store poster builder with pharmacy-editable zones, multi-channel news broadcast, analytics console - and the pharmacy back-office - profile and access management, clickable popup notifications with read receipts, API connectors to third-party services. Migration of the legacy data from the previous provider (database, files, hashed passwords) was handled with dedicated scripts and an exception-handling phase.
2. Continuous evolutions (2019 - 2025). Around twenty sprints of functional and UX evolutions paced by the business: member feedback, design adjustments, laboratory integrations, performance work on the most-used modules.
3. Intranet 2026 evolutions. Full administration of the pharmacy navigation bar, a partner laboratory catalogue (search, categorisation, linked documents), a "Drive Pharmacie" giving each pharmacy a folder-based storage area - with bulk reports drop-off via CIP and notes editable inline - and a generic-drug rebate tracking tool letting each pharmacy configure its laboratory contracts (tiers, excluded molecules, negotiated terms, sourcing channels) and follow the remuneration base across wholesaler / shortliner / depositary invoices.
The project today
MyCeido.com is used daily by member pharmacies and the central CEIDO team, and keeps evolving at the pace of the business.
The 2026 additions - Drive Pharmacie, partner laboratory catalogue and generic-drug rebate tracking - bring a new layer of business depth to the portal and bring it even closer to the economic concerns of its member pharmacies.
